Return Policy

How to return my purchase?

To initiate a return request with Koffy, please contact our Customer Care team at +91-8240530173 (Monday to Saturday, IST 10:00 AM to 6:00 PM) or write to us at customercare@koffy.in with your order details. Our team will assist you in the return process and provide confirmation based on the items eligible for return. Please do not return any product without prior confirmation from our team as we cannot guarantee any credit or refund in such a scenario.

Depending on your location, we offer a Reverse Pickup option for eligible items, and the charges will be borne by Koffy. If Reverse Pickup is not available in your area, please return the unused product(s) in the original packaging along with tags to the address mentioned below. Upon receipt and verification of the returned product(s), we will issue a gift coupon worth Rs. 100 against the shipping charges, which can be redeemed on our website www.koffyklub.com

Koffy Returns,

DAG NO 2152 2154, SANKRAIL INDUSTRIAL PARK,
SANKRAIL, DHULAGARH,
Howrah, West Bengal, 711302

Your reimbursement will start processing after our Quality Assurance team has reviewed and approved your return. If it is determined that the error, defect, damage, or delay was caused by the customer, there will be no replacement or refund and the client will receive the identical product back.

Refund Process

We may provide refunds if: (i) The order is cancelled by the customer or koffyklub.com (Ashla Industries Pvt. Ltd.), before we ship
(ii) The returned items fulfil all criteria for return as mentioned above , Prepaid and COD Refunds

a. Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

b. Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:

  • Bank Account number
  • Account holders name
  • Bank branch
  • Bank name
  • IFSC Code
  • Order ID
  • Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

c. Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.

Payment Mode Refund Method Payment ModeRefund MethodRefund Receipt Time (After Initiation)
Credit Card Credit CardReverse Credit5 to 7 Banking Days 5 to 7 Banking Days
Debit Card Credit in Bank Account 7 to 14 Banking Days
Net Banking Credit in Bank Account 7 to 14 Banking Days
COD Bank Transfer/NEFT CODBank Transfer/NEFT7 to 14 Banking Days

Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.